Can't find your deck? Signing in and getting back to your order

There's no password to remember. Here are the ways back to your deck, quickest first.

Use the link in your order email

The emails about your order (your confirmation, and the one telling you your deck is ready) have a button that opens your order page directly. There's nothing to sign in to. Search every inbox you use, including spam and promotions folders, for emails from support@tails-ai.com.

From that page you can see your cards, download them and share them. On a phone or browser other than the one you ordered on, a few things stay private until you confirm it's you: your name, email and delivery address, your edits, and approving your deck for print. Choose “Email me a sign-in link” and we'll send a link to the email address on the order. Open it on the same device.

Sign in to see all your decks

Choose “Sign In” at the top of the page, then one of:

• Continue with Apple, Continue with Google or Continue with Facebook.

• Email me a sign-in link: enter your email address and we'll send you a link titled “Sign in to Tails”. It expires after 15 minutes. If it has expired or was already used, just ask for a new one. The link signs in whichever device you open it on, so open it on the one you want to use.

Once you're signed in, My Decks lists every deck bought with your email address, including decks you bought before you had an account. Printed orders and their delivery tracking are under Orders. A free preview you haven't bought isn't listed: open it from the email we sent you with your preview.

The Tails Cards app uses the same account: see Is there a Tails app?

Signed in, but your deck isn't there?

Your decks are linked to the email address you used at checkout. If you signed in with a different address, you're in a separate account that can't see them. The usual reasons:

• Apple's “Hide My Email”: Apple gives us a private address instead of your real one, so it can't match your order. Sign out and use “Email me a sign-in link” with your checkout email instead.

• A Google or Facebook account under a different email from the one you ordered with: same fix, sign in with the email link.

• Autofill: your browser may have filled in a different address at checkout. The inbox that received your order confirmation is the one to use.

If you sign in with Facebook and we already have an account under your Facebook email, we'll email that address a link the first time to confirm it's you. After that, “Continue with Facebook” takes you straight in.

Looking for a printed deck's tracking?

Go to the tracking page and enter your tracking code or order number. If you have neither, enter the email address you ordered with and we'll send your tracking links to it.

Still can't find it?

Write to us at support@tails-ai.com with your order number if you have it, the name on the order, and every email address you might have used. We'll find your order. If it was placed under an address you'd rather not use, we can move it to the right one.