Orders and Payments

What is your Refund Policy?

All purchases are final — every order is a one-of-a-kind creation made from your photos. Free edits make your deck perfect, printed decks are refundable for 30 minutes, and a damaged or lost printed deck is reprinted free rather than refunded.

How do I request a refund?

Refund requests are self-serve on your order page. What's refundable (printed decks during the first 30 minutes after ordering), why digital orders are final once created, and how free edits fix almost everything.

I ordered the wrong deck or want to cancel my order

Ordered the wrong product or changed your mind? Before your deck is created you can cancel self-serve on your order page; once created, purchases are final — but free edits can fix almost anything.

I can only see the first card — where's the rest of my deck?

If you can only see the first card (the preview card), your full deck may still be generating. Deck creation can take several minutes depending on the style…

How do I leave or edit a review?

After your deck is ready, you'll receive an email inviting you to leave a review. Click the link in that email to share your experience. You can open the same…

My deck is still generating — how long does it take and what if it's stuck?

Typical generation times for previews, full decks, and edits — plus what to do if progress seems to stop.

How do I upgrade my digital deck to a printed deck?

Upgrade a digital order to a printed deck yourself from your order page — where to find the upgrade, exactly how the price is worked out (what you already paid is taken off), and what happens next.