Why your approval matters

Your printed deck is not sent to production automatically. Once your cards are generated, we wait for you to review them and confirm they're perfect — we print your cards exactly as they are, so this step makes sure you love every single one before it becomes physical.

If your printed order seems to be "waiting", this is almost always the reason: it's waiting for you!

During the first 30 minutes after ordering, your printed order is still refundable: you can switch it to the digital-only edition right on your order page, and we refund the difference between the printed and the digital price — the complete digital deck stays yours. Once the 30-minute window has passed, the printed part of your order becomes final.

Step by step

• 1. Review every card on your order page. Take your time — check faces, colors, and details.

• 2. Fix anything that isn't right. Use the card editor or the Order Assistant chat to edit or regenerate any card. Printed orders include an extra-generous edit allowance for exactly this purpose.

• 3. Tap "Confirm & Send to Print". You'll find it in the banner at the top of your order page.

• 4. Confirm your shipping details. Check your address, enter your full name (an email address can't be used as the recipient name on the package), and add a phone number in international format (e.g. +31612345678) — carriers use it for delivery updates.

• 5. Accept the print confirmation. You'll confirm that your deck is finalized and ready to print, and that printing starts immediately. From this point the deck can no longer be edited, and the printed part of your order can no longer be refunded or switched to digital. And if it arrives damaged, or your carrier confirms it was lost in transit, we print and ship you a fresh deck free of charge — printed decks are replaced rather than refunded.

After you confirm

• Your order shows a "Confirmed for print" badge and heads to production. How long that takes depends on your edition, counted from this moment: up to 14 business days for the deluxe printed deck, up to 21 business days for the standard edition, and up to 21 business days for the Collector's Edition.

• Your shipping address is locked for printing. If you spot an address mistake after confirming, contact support@tails-ai.com right away.

• You'll receive a shipping confirmation email with tracking the moment your deck is dispatched.

Those timings are estimates

Your approval is the starting gun, and what it starts is the making of a one-off object. We don't keep decks in stock — until you tap confirm, your deck simply doesn't exist. From that moment it's a print run of exactly one: printed from your photos, checked card by card, finished and boxed for you alone.

So the windows above are honest estimates rather than guarantees, and occasionally an order takes longer. A one-of-a-kind deck can't be pulled off a shelf, a card that doesn't come out right is remade instead of shipped, the Collector's Edition is finished by hand, and once the parcel is with a courier its route, paperwork and local holidays are outside anyone's hands.

If that happens, nothing is lost — your deck exists only for you and is still on its way. Follow it any time on your tracking page (see Tracking your printed deck), and email support@tails-ai.com with your order number if you'd like us to look at your specific parcel.

Remember: you keep full access to your digital deck the whole time — downloads and card meanings stay available on your order page.